BBC Watchdog investigates DVLA licence blunder | Latics Driving School Oldham

BBC Watchdog investigates DVLA licence blunder

BBC Watchdog investigates DVLA licence blunder

bbc_watchdogWhen was the last time you checked your licence properly?  Have you applied for a replacement due to a change of name or address?  Have you checked the back of your licence to check that the DVLA haven’t mistakenly added full motorcycle entitlement and removed your car entitlement?  Or if you’re a motorcyclist, has your entitlement been removed for no apparent reason?

BBC’s Watchdog (which aired on 27th April 2009) broadcast a feature in which several members of the public pointed out that these things had actually happened to them. “The DVLA know where we live, when we got our licence and most importantly they know what we’re entitled to drive – or do they?”

Watch the full story here

One of the people featured on the programme, Jon Jones, has been riding motorbikes for over 30 years and has clocked up over 100,000 miles, having passed his motorcycle test in 1981.  Nevertheless, when Jon sent his licence back to the DVLA to update his personal details, it was returned to him without his motorcycle entitlement.  And when he phoned up to query it, he was advised that they had no record of him ever taking the motorcycle test, and unless he could indeed prove that he had done so, he would have to pass another bike test before entitlement would be granted.

It was a similar story for Jan Shepperd, who sent her licence in to have her surname updated after she married.  Her motorcycle entitlement was also stripped, and she too was advised that unless she could prove she had passed the test by producing her pass certificate, she would also have to re-take the bike test.  Of course, in order to gain entitlement in the first instance, she would have had to send her original pass certificate to the DVLA.

The DVLA agreed that she had passed her motorcycle test in 1998, but they insisted that she’d never had a licence, because she didn’t apply for it within 2 years of passing the test. Jan said, “I feel disgusted really. I’m saying one thing and they’re saying I’m lying. How do you fight a government agency when I’m just one person on my own?”

Even stranger than the above two cases, Watchdog also revealed that the DVLA doesn’t just lose motorbike licence entitlements from their records, sometimes it even invents them.  Oliver Dunn, who relied on his car to run his business noticed that when he sent his licence to the DVLA to update his address, they removed his entitlement to drive a car, and instead replaced it with the category A motorcycle entitlement.

Oliver told Watchdog that, despite never having ever sat on a motorbike, “according to the DVLA he’d had a bike licence for 15 years.”

When Watchdog contacted the DVLA it said: “It is vital that the DVLA protects the safety of road users and pedestrians by ensuring that only people who can prove they have passed the relevant driving test are allowed to drive on our roads.

“Errors are extremely rare – a recent check of 1,000 motorcyclists licence transactions showed that 100 per cent were completed correctly – but we thoroughly investigate all cases reported to us and do everything we can to resolve them.”

  • Francis Lee

    We returned my Wife’s driving licence valid from 27.03.09 to 26.3.09 to DVLA on 30th March last – still awaiting correct licence. Have now asked MP to help. Keep up your good work, Francis Lee

    9th May 2009 at 6:57 pm
  • Richard Webb

    I’m waiting for a court date after i was done for driving otherwise than in accordance with a licence and having no valid insurance as when i was stopped during a routine check the DVLA reckoned i only have a provisional licence. I’ve called every day for 2 months to try and speak to some sort of supervisor but i’m getting nowhere and facing a massive fine and points when (as i surely will) get convicted.

    22nd September 2009 at 9:21 pm
  • mick

    dvla dont know when you passed your test in certain circumstances.when they took over from vosa and the dsa a lot of information went missing.

    24th September 2009 at 8:01 pm
  • steve evans

    i passed my test about 33 years ago and have a paper licence
    i was told i need to send for a photo id licence is this true
    and if i send my old one in will i see it again

    3rd December 2009 at 4:15 pm
    • Sharon Hall

      I sent My licence to change my address they are now saying I never did so they said I have to £20 as it is misplaced or stolen when they have it I am fuming DVLA told me to send letter stating this which I did now got my letter back with a form to fill in saying I have to pay when changing address is free all because they lost my licence

      8th June 2019 at 2:51 pm
  • Rob - RPL Driving


    Like Ged said, you only need a photocard licence, if you need to change you details, or you have points to add.

    With the licence issue, unfortunately I’ve heard from a few people who have lost entitlements on their licence. It’s very worrying when these sort of things happen.


    9th December 2009 at 12:28 pm
  • martin

    Well, DVLA deffo make mistakes. I’ve been fighting them for 10 months now, regarding my full licence entitlement which I’ve held for 13 years. Yet, according to them, when I applied to replace my lost old full paper licence with one of the photo things, I was provisional only. Well, you can imagine the situation since then. Apparently they hold no full entitlement for me. To add insult to injury, when I continued to press them on the situation, they actually suspended my suposedly correct provisional licence altogether. It’s definately a case of David and Goliath. And I’m no David when it comes to a government agency with the ‘power of god’. But the machinaries clank on. Where to with it all next…ummm….

    10th March 2010 at 11:09 pm
  • george waite

    You may wish to contact “motorcycle News” as they have been running a campaign to make the DVLA own up to mistakes and correct them. It is totally wrong that an agency paid for by the taxpayer can get something badly wrong and expect the same taxpayer to put it right at their own expense! According to MCN the latest episode consists of the DVLA accusing people who have photocopied their licences to highlight mistakes of FRAUD.

    2nd June 2010 at 10:37 pm
  • Louise

    I recently changed my address and following the request of my employer had been asked to produce my licence as diving is essential. Having lost my documents in the move I duly contacted the DVLA to request a new one only to be informed that I apparently do not hold a full driving licence, despite them having a record of when I sat and indeed passed my exam over 6 years ago now.

    I like many others previously held a licence and now stand to lose everything including my home as a result of some system error???? I have contacted them several times and been given different information. I have emailed them and am completely at my wits end here!

    3rd August 2010 at 1:22 pm
  • Martin

    I recently have had a motor accident had to take all my all my details to the police station could not find my licence cause i had just moved (I have held my full licence since 2003)and the police did a DL check come back i have no Licence on DVLA’s system.( i found out my ex destroyed my Driving licence)

    Due to go to court for the offences and contacted DVLA via letter and telephone and at first they said yes u had a full licence and now they are denying that fact now and say no i have never had a licence and i was still on a provicion backing into 2003 witch was registered to a address of 7 years ago i really dont know what to do they said if i can prove i passed my test and show all documents witch i cant then it was tough and its not Dvla problem they lost my details i find them very rude and offensive towards my custom. Any clues any1?!?!?!?!?

    3rd October 2010 at 8:07 am
  • Ben Aufogul

    I sent my driving license to DVLA in 2005, they destroyed it ans never put me on the system… Now I am told there is no recollection of me ever doing a test.
    I past my test in 1994 in Wanstead East London. Now I am told I have to go for my test again… I am 42 years old this year, why would I stay on a provosional all those years? Anyway I do not know what will happen, may be I will have to redo my test, but this is a kick in the teeth.. If I am issued my licence back I will be able to work as a community registered nurse again..I am a Learning Disability Registered nurse so there in not much work for me… As all the learning Disability Units closed down, all went into the community where a car is essential… I am a registered nurse and working as a support worker because I do not have a driving licence> There are no direct route buses where I live and I have to cycle to work and community nurses need a car to travel to several patients daily.. could you help at all please… Many thanx

    18th July 2012 at 10:02 pm
  • Matthew

    F*** the dvla, I’d rather drive illegally WITH my legal right as a human being to travel using whatever means I have to me. They lose documents left right and centre and expect US to do the work for them and pay for them losing everything so they can stuff their golden rules and expect allot of people to be drivin around without a license thanks to THEM. They’re not GOD. they do not control me.

    6th April 2013 at 2:59 am
  • Nick

    Have had the same probs as many others, I passed in leeds in 1983/84 the solicitor advised me it was 84 with paperwork he had received from dvla/dvlc, no luck, he advised me to retake test,
    I even have the court records to prove I have my full uk driving licence with and including motorcycle entitlement,
    Court paperwork means nothing at all to them, but I do and am still driving on the dvla/dvlc receipt for my licence, they have 2 records for me?, neither have any details of my pass cert or any entitlements, went back to the Leeds test centre when this all started over 20yrs ago, was advised by the receptionist who remembered me, I was not the only one having this problem, several? Records kept upto 2yrs only? mp no help at that time, dot no help, was in paper back then, not too many folk were having or airing the problem,
    drove 7.5tonners for several yrs, the owner of the firm also wrote a letter for the dvlc/dvla, meant nothing, everyone must be lying, or is it a slight error with dvla/dvlc,
    been told by a police friend, if they tug me, I may lose my car, not cheap, always been insured, mot’d n taxed, even now,
    Sorry to all if I have not been clear,

    good luck to all of us,

    7th May 2013 at 5:53 pm
  • Garry Harvey

    I passed my test on 10th September 1982 i then emigrated to New Zealand in 1993 when i came back in 2001 I swapped my UK licence over to NZ licence and lost my UK licence. In 2004 i was pulled for speeding and had to attend court for no licence, no valid insurance( though i had insurance) i was informed i had never held a full licence but they had record of me passing my test. The magistrate dropt the case against me and said to the court that DVLA should sort this mess out as i wasn’t the only case. The speeding fine was upheld and i recieved a £60 fine and 3 points on my non existant licence. I have been informed that the only option i have is to sit my test again. Life sucks

    10th May 2013 at 11:39 am
  • Mitch

    I originally passed my test on the 4th of August 2000. I sent off and duly received back all my licence docs etc. in 2005 i got pulled for no insurance (only me to blame – i took a risk – wish i had not) and my licence info came to question. I was given a producer which i took to court and faced the charges of no licence and no insurance. The no licence charge was thrown out as i took my documents in and the insurance i was charged £250.00 + 6 points. Sorted. I had been driving ever since including company cars/’vans and in 2012 i bought a car from a friend. i taxed/insured etc etc and got pulled by the police again for no licence. i got in touch with the DVLA who confirmed i had no licence?? they stated i did not send off for it within 2 years of passing – of course i went ballistic!!! I said if that is the case i have been driving for 10 years illegally – how did i manage to tax/insure/drive company cars/vans for this long? Still got a big fat no!! Even after sending court transcripts, previous employers letters and information, old insurance docs, letters from Vauxhall finance when i bought a car from them, solicitors letters, local MP letters, letters from Downing Street!! (proof, proof and MORE proof)……… STILL NO!!! UNBELIEVABLE EH!!! I had to start all over again – re-take my test at my expense etc etc and start over again with my insurance. The DVLA are un-F***ing real. No wonder there is so much car crime relating to licences and insurances.

    11th June 2013 at 11:58 am
  • Damien Warner

    Dvla are a joke they removed mu categories a c ce and then said I’d changed my address and the licence I’ve sent in is not real my god it came from Swansea a year has passed and we are still arguing also a photocopy is not enough evidence and when I asked if there omputer s crashed in 2910 she went mental and hung up on me lol o fuck dvla

    7th August 2013 at 4:26 pm
  • Mike D

    I cannot believe that years after this thread started, dvla are saying that they have no record of me at all. I passed my test 29 years ago, and now after several address changes with new licences sent each time, and even a speeding fine and points back in nineties, now I do not exist!!!!!!! Is it not about time that dvla overhauled the system, how many people in their 40s and 50s would seriously drive for decades without a licence? The dvla is staffed by humans and uses computers, one makes mistakes, and the other can go wrong and lose data, why can’t the dvla just admit it when this happens? This is just so frustrating……?

    29th August 2013 at 10:48 pm
  • ray

    DVLA at it over my licence, mine was lost when I got divorced I was spoken to about an alleged road traffic offence, I produced my insurance and mot but explained regarding my licence, took my details but returned an hour later to charge me with driving not in accordance with a licence and no insurance, my car was seized and has since been crushed, that was in june I am at court in December over this mess and it looks bleak as the dvla WONT admit there is a problem, so looks like a ban and a hefty fine, there must be something that can be done as this clearly is not an isolated case.

    2nd November 2013 at 4:46 pm
  • Peter Gunton

    Bxxxxxks to the keep driving or riding

    23rd November 2013 at 7:25 pm
  • sam

    where do i start,my daughter passed her test and sent off her documents within the time allocated.It was 2 mths before the time but never the less within the time .I posted the letterr so i know it went off .We waited and waited no licence .When my daughter contacted them they said they hadnt got it and now if we sent it off it would be 2 late .We contacted where she passed her test ,diff dept ,they rang DVLA no nothing they could do she would have to take test and theroy again.Contacted local GP he was useless said we should have sent it registered.DVLA addmited they had got part of the documents that were sent.then wrote to her in a different 1st name.Still insisting that she had to retake her test.10 years later they send her a letter saying its time to renew her photo licence .SHE DIDNT EVAN HAVE 1 ,they never recieved her origanal documemts they said 10 years thet send a renewal form .TOTAL MESS TOTAL WASTE OF TIME AND TOTAL BIGOTS about time the government lokked at the total shame of the DVLA

    23rd November 2013 at 10:54 pm
  • george brehm

    Did my motorbike test in holland in 1954 ,came to live in England,imported my motorbike from Holland,dvla took my dutch driving licence,they said they needed to take the details to issue new English registration,drove my motorbike for 12 months and took car test,I never checked if dvla included motorbike licence details on my car driving licence,now I want to drive a motorbike again,dvla said have to do test because they have no record of me having a motorbike licence,problem is they have sacked a lot of their staff and streamlined the agency,I am still fighting to get my licence reinstated,did my test in 1954,drove all over the continent,took it on a ship drove bike in India,indonesia,been stopped and checked by police many times,dvla say you need to take test again,idiots thats all I can say,even have a photo of leaving the test area in Holland when I past my driving test,very anoying to say the least,I am carrying on fighting for my rights.

    27th December 2013 at 1:25 pm
    • Lets all of of us take dvla to court of law to fight for our entitlement of a license we worked so hard for to get

      17th May 2018 at 7:29 pm
  • mark

    BEAWARE dvla have also been adding code 01 to the back of licences which means you must wear glasses weather you need them or not £100 fine and 3points with a very hard run ahead to prove you do not need vision aids of any manner as stated on your licence YOU HAVE BEEN ADVISE DO IT NOW!!!!!!!!!!!!

    3rd February 2014 at 5:49 pm
  • Barry

    My partner has just applied for her 1st uk license in exchange of her Irish full license as she has lived her 4 years.

    We got a letter back saying a uk license has already been issued in the past!! She had never applied for a license and how would of this been possible if you have to surrender the Irish license on application!!

    Pissing in the wind with Dvla. To make things worse they have not even returned documentation

    10th May 2014 at 11:48 am
  • Damian Taylor

    This is still happening, I have just recently had an accident where I was to blame which is fair enough, I gave the third party My insurance details and when I got in touch to place a claim with my insurance company I was put on a 3 way conference call between my insurance company, DVLA and I, Just to confirm my entitlement, I of course agreed to this as I have nothing to hide and I have held my driving License since march 1994,I have changed my address everytime that I have moved up until recently and due to my Mothers passing away I have only just sent My license away to update my details. During this conference call the gentleman at the DVLA said we don’t have you on record of holding a full driving license, I ended up giving them all the addresses that I have lived at going all the way back nearly 21 years ago when I was 19, before I passed my test, but they don’t have me on record having a full driving license. even though I have updated my details when required and every time that I have moved. I am at my wits end as I am no coming up for 40 years old and after holding a Full driving license for nearly 21 years, I am now being told that the last 21 years of my driving career has been a lie, where do I go from here?

    12th May 2014 at 6:34 pm
  • anthony

    Same thing here, passed in 1997 but lost paper and counterpart but told they hold no record of me ever passing. They need to pull they’re socks up.

    9th June 2014 at 4:24 pm
  • david

    I passed my motorcycle test at the maypole test centre in birmingham in 1975 all paperwork was sent to I think it was known as the dsa, I had my licence sent back all was good, I had an accident in 1979 on my bike broke my legs and took 2yrs to recover, I then gave up bikes as I lost confidence, I then passed my car test in 1984 sent my licence off when I got it back guess what,, no bike cat on it, I got in touch and was told there was no proof of me passing my test, I said it was all on my licence whichwas sent to you and you must have had it as I got my new one with the full car licence on it, it was like hitting my head against brick wall, personally I think its a con so we have to pay 700 pounds to take 3 tests I think it is, cbt, set 1 and set 2, its all a con, I will not take it again it just not worth it now im 58 going on 59, they had the paperwork in there care so they are responsible.

    13th June 2014 at 5:07 pm
  • Stuart Poehner

    The DVLA as a government body is truly evil where Satan himself went to school.
    I moved house and sent my plastic and paper licences in to have my address changed as you’re required to do, simple right? WRONG! After a week I received a letter and application for a new licence in the post. I rang up to ask what it was all about and was told my licence had expired. Ok but, why the new licence application? Oh! That’s the new procedure now when your licence expires you fill in the document and return. Rang the next day and talked to another human and was told my licence was in fact cancelled due to the fact I didn’t send my licence back to the DVLA when I got a speeding fine. The offence was in 2012 which I contested but had to pay anyway. The court put the offence and other data on my paper licence and I thought that was that.
    Oh how wrong I was. I’m still not sure why the DVLA cancelled my licence without telling me. Oh and out of the kindness of their stony black heart they’ll wave any fee’s in getting my licence reinstated as it was an error on their part. Meantime I’m getting stressed as I’m about to go on holiday with a car rental waiting and no licence to prove I’m legal. So I call yet again and I’m told I’ll need a Certificate of Entitlement D737 to be faxed to the rental car firm which will take up to 2 hours to receive. For some reason I can’t have D737 sent to me so I can take it with me on holiday. So I surrender £5 pounds for the privilege of having a fax sent and call rental firm 6 hours later to see if its there. The rental car firm says nothing has come over the fax all day. THANK YOU DVLA SO VERY MUCH! For stealing my money, time and patience and then lie to me. From the head of the DVLA right down to the bottom you’re all worthless cretins that shouldn’t be in jobs of responsibility.

    7th August 2014 at 6:01 pm
  • Ian Whatmough

    The DVLA are still messing these up.. I passed all my trest while serving in the armed forces so I car, LGV, HGV, minbus and ability to use trailers with each vehicle. However when i have sent my licence in for renewal and my provisional A to be put ass as its the only licnece i dont hold, they have returned it with only provisional and Cat B showing. Where are my other licences gone?? On another not, i traded one of my cars for a motorbike on the last day of when its tax was due with a Car Dealership. I have complied with DVLA by sending off the V5 and they sent me a penalty charge for failing to Tax a vehicle, i have informed them i dont own the vehicle 3 times andtold them who the owners are, yet they have refered me to a debt collection agency for the fine.. It an absolute joke down there in Swansea. I think I should be able to send these MODERN DAY PIRATES/SCAM Artists a fine of my own for messing up my licences!!

    2nd September 2014 at 7:18 am
  • Rosemary Hamilton

    My partner had misplaced his license and when we got the replacement card in it was a provisional, he had been driving for 10 years. When he spoke to the DVLA their advice for him was sit your test again it will be easier. Easier for who? He did re sit his test and he passed. The problem we have now is after have a clean sheet he has been caught speeding twice which he regrets but due to him sitting his text within the last 2 years his licence will get revoked. Doesn’t seem very fair for DBLA’s Blunder!!

    6th October 2014 at 11:44 am
  • Melanie

    I am also having same prob passed my test 25 years ago always had insuance now been told while stopped by police I only have a provisional now waiting a court summons all dvla said was re take your test

    16th October 2014 at 9:48 am
  • james neil

    I passed my test for my motorcycle in the nineties but I sent my old paper licence off for an endorsement to be put on and when it came back i never took much notice of it untill a spot check by the police and found that my full entitlement had gone i contacted the dvla and was fobbed off don’t know what to do next
    thanks James

    14th November 2014 at 12:44 pm
  • Jd

    My son has just informed me today that he has received his license back from DVLA with a Category A on he can now ride an unrestricted motorcycle without having passed his test..who say’s they dont make mistakes!!

    24th November 2014 at 6:44 pm
  • jimmy neil

    I got an answer back off the dvla about the mistake they made on my bike license and as i expected they won’t admit it so now it’s on to my local mp thanks James

    1st January 2015 at 12:35 am
  • james neil

    Heard from the dvla no surprises there so now it’s on to my local mp to see if I get any joy there, will keep you informed.

    21st January 2015 at 10:43 pm
  • Andrew Smith

    Stopped by unmarked police car, said I was speeding, ok fair enough. Sat in back of their car produced my driving licence, only to be told it was a provisional to drive a car & not a full licence. I passed my bike test in 1978 and my car test in 1984; took my HGV class 1 in 1989, failed that so just kept my car/bike licence. I moved house and sent my paper licence back, they exchanged it for a new photo one which I put in my wallet without checking it. We moved again and I sent licence back for change of address, new one returned and put straight back into my wallet. How do the men in stockings and bowler hats in the DVLA manage to F*** it up and NOT put back the correct information.

    5th February 2015 at 1:58 pm
  • christina pyle

    ive been waiting 5 months for my full licence to be returned to me,dvla have lost my licence since 9th august,and saying they only got me down as a provisional,i passed my test in 1990,they only got 1 address, which they should have around 6,everytime ive moved i have changed addresses,they also keep telling me i must have a second record,well find me,in 2006 i had a paper licence sent it off in sept change of address,came back no good had to send in 2 photos had my photo licence one back oct 2006,they now saying that my licence was revoked in july 2006,if thats the case how is it i had my new photo licence back in oct,they are still trying to sort this out,they are discusting,havent be able to drive at all,they dont care about anybody,

    7th February 2015 at 8:22 pm
  • chris swain

    I have just been stopped by the police, the have now effectively stopped me from working, I was informed by the officer that i have no license which is a shock to me since i passed my test in 1994 and in 2008 used my license to get a Botswana one whilst i was living there, They were going to seize my work car, but thankfully i had a college who drove me home, how on earth can they be such numbties i asked to produce my old evidence of my license but the officer just told me computer says no and i had to wait till court, so no i cant work as the officer said they would seize my car if they saw me driving.

    27th February 2015 at 6:09 pm
  • Lindsay keen

    i sent both parts of my license to the dvla after a speeding offence after about three months they sent the photo card part back to me saying I never put the paper part in refunded the cheque / fine back into my bank with out telling me, a few days later I received a summons for the speeding, I went to court a pleaded my case and was promptly fined the same amount that I had paid previously, and sent of for a new license, two months have passed with me getting nothing back except a letter today to tell me that me driving license has been revoked, I wouldn’t mind but I sent it recorded delivery, they are gonna get it in the ear tomorrow I can promise you that, the are the most inefficient, incompetent bunch of ars0les I have ever encountered.

    17th April 2015 at 12:42 am
  • Linda

    Couldn’t find the paper part of licence, went online to view my details and shows I have surrendered my entitlement!!!!!! Apparently according to DVLA I am deceased!!! So if I was stopped for speeding, prosecuting a dead person then?!! Imagine going to court , confirming your name and address….”sorry your honour, can I just confirm, I am actually dead!
    Unbelievable, but feeling very scared reading the scale of errors caused by DVLA.

    20th April 2015 at 10:06 pm
  • Tony smith (from Essex)

    I lost my licence so I sent off for a replacement one with a photo copy of my original one with my intitelments on when I receive my new licence my full motorcycle intitelment was not on it so I sent in back to the dvla with once againe a copy of my old lost licence they sent the new licence back with a letter saying that the copy was a forgery and I had never past my motorcycle test I then phone the dvla telling them that I’d past my bike test in dec 1975 at the barking in Essex test centre when I was 17 the man on the other end of the phone told me I have to take my test againe I then seaid I so you know iv past my test as you are telling me take it againe ?? Then he put the phone down on me .(can anyone help as iv been ridding bikes for 40 years and I’m getting know where with the DVLA who don’t make mistakes)

    15th June 2015 at 12:40 pm
  • David Hindley

    I still have my paper licence from when I took my driving test in the 70s, I then joined the Royal Air Force and whilst serving I took my Motorcycle Test and passed, after being discharged from the RAF in the 80s I started learning to drive a 53 seat Coach(then PSV Licence) I passed that test on my second attempt.
    I have been riding a Motor Cycle on and off for 40 years but I considered getting a new style licence as my old paper one look like the Dead Sea Scroll’s that’s how bad it is, anyway I sent it off as I noticed that after taking my Motorcycle Test whilst serving with the RAF in the Far East in the 70s I was not sure if the class of Unrestricted Motorcycle was actually on my licence due to it being in such a bad condition, anyway I sent it off to have the Motorcycle checked and added to the new style licence and some weeks later I received a letter with my old paper Licence enclosed stating I never took a Motorcycle Test or a PSV Test, I contacted the RAF but they do not have the records from that RAF Station in the Far East where I took my test…where from here friends

    1st July 2015 at 10:47 am
  • william hughes

    hi yes the same thing happened to me I returned my licence for the picture up date and when it came back my bike licence was removed I returned the licence and a note asking them to put my bike licence back on witch I passed in 1978 they returned it to without the bike licence and a letter saying that they had no certificate of me passing my test and asked if I could send it to them dose any one now wot I can do I still have it on my paper part but not on my plastic when I phoned them they said just because it is on my paper part dose not mean I passed wot a joke can any one help

    8th August 2015 at 9:15 pm
  • Sally Purkiss

    Omg I am now really worried. I have misplaced my licence, so I tcalled the DVLA to request a replacement and they could not locate me under the address that I live at (which I notified them about in 2011 when I updated it due to it being 10yrs) .. Very lovely lady advised me to get a D1 from the Post office but reading all the comments above has made me feel sick with worry!

    12th August 2015 at 3:36 pm
  • Shawn Holdaway

    Like a lot of you, I have had the same issue.
    Passed in 1983 at a centre which no longer exists. A further twist in the tale is that I was an RAC/ACU Instructor also, working with the Surrey Road safety officer (who is now sadly deceased).
    DVLA have told me the same as everyone else, just gotta suck it up.!!
    Not ideal and I haven’t signed up but a test centre ion Farnborough are aware of this and offering a weeks intentsive and testing for £495 instead of £695.

    In a nut shell – It sucks. If anyone does have any suggestions then I would be glad to hear them

    18th August 2015 at 1:20 pm
  • Sally Purkiss

    Got my license back after two weeks.. DVLA are a joke.. Instead of sending me back an updated full license, I have a provisional license!! Not only have they stripped me of my full license but have given me the right to ride a big bike!! Never have I taken a bike test nor would I want to!! CAlled the DVLA but they have been on strike or something due to industrial action.. Just cannot believe how incompetent they are.. What if I decided to be totally reckless and go hop on a motorbike! They are reopening tomorrow and are going to get it!!

    1st September 2015 at 8:44 pm
  • Sally Purkiss

    Omg I don’t even exist on their system.. The guy I spoke to couldn’t understand where the licence I had been sent had come from.. They have opened a case up, but that doesn’t help when I have two kids to transport to and from school and work to get too.. Anyone got any ideas???

    2nd September 2015 at 9:32 am
  • Reg Jupp

    Sent dvla an email on August 10, pointing out an error on my licence. They had issued a one year licence instead of one that expires in four years -when I am 70 years old.
    How long can I expect to wait?
    I have already waited five weeks without any reply from the relevant department- is that about normal ?

    14th September 2015 at 5:16 pm
  • Iqbal esmail

    I have sent my dad’s license and log book off to have his address amended. The log book has been returned with the new address amended, but his license has not been returned. This has been over 10 weeks so I have rang them up and they have said the license has not been amended but we don’t know where your license is and I should write in. I’ve written in to the manager as they told me and posted it recorded delivery I shall await his response… writing in took me ages to find pen and paper you would have thought you could do it online in this day and age.

    18th September 2015 at 4:46 pm
  • Stephen Carr

    I was showing my son last night the entitlements on my licence only to notice that my category A is missing from my licence, my PCV is there, it’s just my category A that’s missing, I’m worried as my wife and I love touring on our much loved triumph, when I’ve changed address somewhere along the line it’s gone missing, as I don’t know when it’s gone I don’t know what to do, I passed my driving test in 1991 and my bike test in 1996 and my PCV in 2000, when I’ve received a new licence I’ve only ever checked that my name and address is correct, so I have no idea when it was removed, I remember the date I passed and the test centre I took it, I don’t have the test certificate for any of my licence categories I’ve passed, how am I supposed to prove it, my bike is sat there now as I’m worried that I might get a spot check and get done for not having a licence to ride it, which in turn will void my insurance then get hit with a big fine, please can you advise me what course of action to take over this matter, thank you, Steve

    23rd September 2015 at 5:06 pm
    • Martin

      Hi I have exactly the same problem I have called DVLA several times and I keep getting told to re sit the test as I dont have any paper work at all.

      How did you get on ?

      27th April 2016 at 8:40 pm
  • AM

    HELP. I have been told i don’t exist on DVLA system ?????. i past my test 1983. i have my original pink paper driving license in date all information is right on it have never change my address so that’s correct.i also have copy of pass certificate from 1983. but still told they have no record on there system where do i go from here who can fight my case ?? if i drive and get stopped i will be done for having no license or insurance as this will be void. some one please recommend who can help i will lose my job as i drive for living

    27th September 2015 at 1:33 pm
  • steve harris

    I passed my test in 1998, i lost my license somewhere and when i applied for another they sent me a provisional, i disputed this and they said they had no record of me ever passing a test, So frustrating. I have written to them so many times telling them its not right but they arent doing a thing.

    12th October 2015 at 10:27 am
  • lee bako

    i have moved about 2 years ago sent off licence and never received it back i called them and they they have no record of me passing my test more than 10 or more years ago i have also sent all my paper work such as my certificate of passing etc and also a copy of my licence that my employer photo copied for my job but none of this is good enough for them when ever i call them all they say is fill a d1 form out why is this still going on after all these years,

    23rd August 2016 at 9:53 am
  • Mr Alan Reed

    passed test in 1975, held white n green licence till it was changed to the pink paper one which was valid upto 2025 I believe,some time ago I sent the old one to dvla for change of address, never received it back,called them and was told no record of my licence since the old green and white one,told them I had hired vehicles on the pink one been a private hire driver so you need to produce,they said no you have no current licence,so you have to take your test again ,although they have a record of me passing my test,now they issued me a provisional one,what to do?

    21st September 2016 at 11:19 am
  • andrew stubbs

    Passed test 20years ago i have own business travelled on average 40-50 k a year. Now can’t drive I have an old copy of my paper licence but it’s a bad copy.
    Is anyone trying to put a lawsuit against the dvla ?

    4th November 2016 at 8:25 pm
  • Alan Hayward

    Been waiting over 4 months now for my replacement V5, my cheque cleared months ago. Talking to them on the phone is a complete waste of time.
    DVLA person: “You need to wait 6 six weeks before calling us”
    Me: “Well it’s been 15 weeks, is that feckin’ long enough for you!”
    I can’t tax it the vehicle without it. Why don’t they follow the American system? Every single city has it’s own DVLA office.
    Why do we have to send all the forms to the luddites in Swansea? There are days when living in the U.K. is just beyond comprehension. Time to emigrate…

    23rd September 2017 at 11:43 am
  • Dee Chatterley

    I have received letters for an unknown person from DVLA and on two out of the four occasions i returned to sender never known at this adress. Then i got a letter september this year off a debt collection company as i googled po box number and post code. Now it looks as if a bailiff has been coming to my address. I have tried to complain to DVLA a Mr Davis and he told me i should have opened these letters. I informed him the police told me this is illegal. So without a license registration they cant help me. No i dont drive and have never owned a car so how can i. This person is not known to me and now its looking like you have sent debt collectors to my address. Im furious to say the least that i am paying for either someones fraudulent act or someones administration error that they get paid a good wage to do the job correctly. I am presently in process of emailing my MP. DVLA are f***king taking the ultimate p**s.

    7th November 2017 at 12:56 pm
  • Tom Jones

    After checking my licence online so I can ride a motorbike in the US next year, it showed as not having a full bike licence but full car.
    I passed my m/cylce test in 1998 and a month ago submitted my licence in for amendments. Today I rang them to chase it up and they’re insisting I never claimed my licence and so on, even though about 3 years later I ended up in court after a dog ran in front of me while on a superbike.
    It’s now 20 years down the road and they’re telling me I have lost my entire entitlement.
    Not a happy bunny but will show them all this as they’re not prepared to budge. Shocking behaviour in honesty.

    21st November 2017 at 6:21 pm
  • jay lewis

    hello everyone ive recently been told that there is no record of me passing my driving test…I passed in august 97 ive been stopped by police a few times over the last 25 ish years and was checked out fully on the pnc data base etc. ive also received penalty points for 2 speed camera violations. was a witness to a crash and was recorded by police as a driver -had a producer aswell which I proved I was insured etc was employed as a driver aswell. surely there must be a record of me existing? any advice would be appreciated:) just cant believe this is allowed to happen to people. iv never crashed ,never hurt anyone due to dangerous driving,never drove under the influence etc and I’m treated like a bit of dust that exists and then doesn’t …definitely wondering wether it was the plan to lose peoples details by design- easier to blame the loss due to digital data errors instead of having to explain away the destruction of millions of paper documents:)maybe they’ve had enough of giving us the incentive to give up driving and just snatch it away in a disgustingly cold manner just my opinion:) excuse the rant but I’m not re-taking my test why should I I wish you all well in this “computer says no era “:)

    25th March 2018 at 3:10 pm
  • Rachel Bowkett-randall

    My husband has just has the same issue trying to renew a lost license saying no record need to ‘re take test what do we do . We rely on a car for our day to day jobs /life

    24th May 2018 at 9:13 pm
  • l driver

    I passed my test in 1991 and thus my paper license is valid until 2041 or things change. I still live at the address i lived at when i passed, have never left in fact. all existing medical conditions remain as they were in 1991. but i am now being harrassed to change to aphoto card as they after thirty years “have discoveded errors that need correcting” as far as I can see this is fraud plain and simple. either they are trying to get my details to comit identity theft or they are malicialy trying to force me in to a unessarcary photo card to they can squeese money out of me. from what I have read above I am even less will to conteplate a photocard

    29th June 2018 at 7:43 pm
  • Bryan leitch

    I passed my motorbike test in 1978/79. Since changing to a card license my bike entitlement is not on it . I havent riden for a number of years and never noticed .I recently bought another bike and noticed that instead of a full license I had a cat A provisional which allows me to drive any size of bike as a learner. I phoned DVLA and was told they would not reinstate my full entitlement unless I could produce my original pass certificate from 40 years ago. They also told me I could drive as a learner and would not require to go through a CBT. This seems a bit strange as the C stands for compulsory.

    8th July 2018 at 3:04 pm
  • Joanne Kirsopp

    My friend got stopped last week on my motorcycle and the bike got seized. I went to the police station to produce my documents but unfortunately I couldn.t find my licence and they wouldn’t accept my passport as id.I sent for my new license and took it down when it arrived I didn’t check it and my motorcycle entitlement has gone. They even said that I had not even done cbt. I even said is it because I took my test in 99 before I got married in 2000. So they wont let me have my bike back.

    16th July 2018 at 3:17 pm
  • kha'lique

    I recently got stopped by the police a few streets away from our home. I have to drive to a safe place to park the car as our three-month baby was crying and also on board our 5-year daughter. It was just pure random why the police stopped us considering in a Police Cayenne, maybe because of our colour who knows. But the police spent 1.5 hrs try to find me on the system and unable until I provided a copy of my passport which was on an email via my iPhone. I was then told that I sent my drivers license sometime in 2000 approx. Which I don’t remember and have moved a few occasions. I am them told I have no license but a provisional which was a shock therefore not able to driver. I am 46 years old and now been told there is no records of me thanks to the DVLA. I have no idea what to do and the next steps.

    14th February 2019 at 2:29 pm
  • CSage

    We moved earlier this year and my husband called the DVLA to say he couldn’t find his licence to send for an address update. The DVLA have no record of him whatsoever despite in the past dealing with speeding points. The man he spoke to admitted it is a problem but warned him not to take any action as he wont get anywhere. He was told to retake his test which is disgusting, they have messed up but he has to do this to sort it out. He has been driving over 30 years. what I don’t understand is why if you are banned you can easily get your licence back after the period is over but because the idiots have lost the records he has to take another test, which lets face it wont be easy as they say experienced drivers would have a problem passing not because they are in the wrong but the test is geared toward people without experience.

    17th February 2019 at 11:17 am
  • V Snelling

    Very interesting reading and viewing. I also had my documents misplaced or stolen from the DVLA. Marriage certificate, driving licences paper and card, proof of address and a cheque. Unbelievable! Not only have I been a victim of identity theft and various scams including £1650 from my bank account. Mobile phone bills hacked and to this day since June 2011 – I am without my licence and original documents. Deplorable! They then sent me a letter to say ” send us a copy of your passport!!! ” Well excuse me but no way . My details were stolen I am sure of it. They should be stripped of the .gov status.

    8th May 2019 at 8:41 pm
  • Kim Buckley

    I might just have to go get me a bike?!

    4th June 2019 at 10:57 pm
  • Valerie deering

    My partner has same problem went to get notability for my daughter was told his licence is no good hasn’t got a car on it he sent it back for change of address and got this one he didn’t check it so could not get motobility car he has been driving 50 odd years now just sent his licence back to get it recitified hopefully he doesn’t have to take another test

    22nd June 2019 at 4:46 am

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